CAHOCON 2019: Pre-Conference Workshop On Enhancing Patient Experience

Learning Objectives:

• Designing Service Excellence Strategic Vision And Alignment Of Goals
• Knowing Key Drivers Of Patient Centricity
• Application Of Learnings/ Collaterals From Service Set-Ups
• The Next Gen Engagement
• Building A 'Patient First' Culture

Highlights:

• Accessing The Here And Now (Current Strategic Mapping ) And Define Where To
• Devising A Road Map, Specific For Target Patient Audiences And Strategic Needs
• Breaking Barriers And Encouraging Collaboration
• Integrated Approach For Alignment
• Determining The Impact
• Continuous Improvement

Who Should Attend:

• Hospital Administrators
• Senior Management/CXO/ Nursing Head
• Professionals In Patient Experience/ Patient Relations/ Patient Engagement/Service Excellence
• Nursing Managers/ Staff Development Managers
• Quality Managers
• Human Resource, Employee Learning And Development Managers

For More Details, Please Download The Program Agenda.